Refunds, complaints and grievances

Once the College commits to the number of students in any cohort, the costs associated with that program are fixed. Therefore, refunds are limited except as provided below.

Each cohort is billed in four terms. Students who withdraw from the program:

• Without having attended the first term will forfeit their enrollment deposit
• On or before the first day of Class for any term will not be charged tuition or fees for that term or subsequent terms
• During the first week of Class of the first term will receive a 90% refund of tuition charges for that term. Any fees assessed are not refundable, but the student will not be billed for the subsequent terms
• After the first week of classes: The refund percentage will be determined by the Student Financial Services Team in accordance with Department of Education policies.
• After the first day of class during the second, third or fourth term will be responsible for paying 100% of the tuition and fees billed for that term. They will not be billed for subsequent terms.

There are extraordinary circumstances regarding my request for a refund - what are my options?

Consumer protection issues
Examples of issues that may arise in regard to alleged fraudulent activity, violations of State Authorization Reciprocity Agreements (SARA) policies or more general Complaints about improper activities include, but are not limited to:

• Veracity of recruitment and marketing materials;
• Accuracy of job placement data;
• Accuracy of information about tuition, fees and financial aid;
• Complete and accurate admission requirements for courses and programs;
• Accuracy of information about the Institution’s accreditation and/or any programmatic/specialized accreditation held by the institution’s programs;
• Accuracy of information about whether course work meets any relevant Professional Licensing requirements or the requirements of specialized Accrediting Agencies;
• Accuracy of information about whether the Institution’s course work will transfer to other Institutions; and
• Operation of Distance Education programs consistent with practices expected by institutional accreditors (and, if applicable, programmatic/specialized accreditors) and/or the C-RAC Guidelines for Distance Education.

Initial responsibility for the investigation and resolution of Complaints resides initially with Oneday.

Complaints regarding student grades or student conduct violations are governed entirely by Oneday in partnership with William Jewell College.

For a full outline of the process and procedures for all institutions operating under SARA policies, please click here: https://www.jewell.edu/sara-process-resolving-complaints

I would like to raise a grievance about a member of staff/student. What is the process?
Click here to read through the full Grievance policy for William Jewell students: https://www.jewell.edu/general-grievance-policy

Where can I access all the statutory information I am entitled to see as a consumer?
The Student Consumer Information Regulations of the United States Department of Education require all colleges and universities to provide their students access to certain information to which they are entitled to as consumers. In addition, the Higher Education Act of 1965 (HEA), as amended by the Higher Education Opportunity Act of 2008 (HEOA), requires that post secondary institutions participating in federal student aid programs make certain disclosures to students. Click on the following link to see all consumer information disclosed in compliance with federal law. https://www.jewell.edu/student-consumer-information