How do I reset my Oneday platform password?

Oneday platform passwords are reset by your cohort manager. There is no self-service reset on the login page.

To request a reset:

1. Message your support@oneday.org and ask for a password reset for the Oneday platform. 
2. You will receive a reset link to the email address you provided during enrollment.
3. Check your inbox for the link. If you don't see it, check your spam or junk folder.
4. Click the link and set a new password. 
5. Log in at https://platform.oneday.org/ with your username and new password.

If you didn't receive the link:

• Check your spam or junk folder.
• Make sure you're checking the email address you used when you enrolled, not your William Jewell email or another address.
• Tell your cohort manager if you no longer have access to that address. 

If the new password doesn't work, tell your cohort manager and include:

1. The username you tried
2. A screenshot of the error message, with the address bar visible
3. Whether you're using a Virtual Private Network (VPN)