I can't log in to my William Jewell email or self-service portal

Note: This is for your William Jewell (WJ) Microsoft email and the WJ self-service portal. If you're having trouble with the Oneday platform, see I forgot my Oneday platform password and I forgot my Oneday platform username.

Your William Jewell email (Microsoft) and the WJ self-service portal are run by William Jewell's IT team, not by Oneday. Problems with either one, such as a forgotten password or being unable to log in, have to go through William Jewell IT. Your cohort manager can connect you with them.

To get help:

1. Contact us in one of two ways:
   • Email your cohort manager, or
   • Email support@oneday.org
2. Tell us which one you can't access: your WJ email, the WJ self-service portal, or both.
3. Include the following:
   • Your full name 
   • A description of the problem, and a screenshot of any error message with the address bar visible
4. Your cohort manager will connect you with William Jewell IT, who will help you regain access.

While you wait:

• Don't repeatedly try wrong passwords, since that can lock the account further.
• Let your cohort manager know what you are looking for, they might be able to help.